You may send notification, photos and claim by TEXT ONLY 24 hours, 365 days a year. Keep Your Box!!! - All of these photos MUST be taken on top of the box with the Fedex Label visible next to the animal (NO EXCEPTIONS under any circumstances). We may require a 10 second video of the animal on it's back on top of the Fedex box as well. Either guarantee requires without any exceptions that you supply several digital pictures (3 angles) of the reptile, amphibian, scorpion or tarantula on its back (belly up), from the side and from the top belly down. Notification of any issue must be made within 6 hours of delivery in the rare case of a DOA and within 72 hours of arrival if claiming under the 3 day health guarantee. FROGS, TOADS & SALAMANDERS do not have any live arrival or health guarantees June thru August or November thru February. Guarantees on Live Reptiles & Amphibians are void when night time temperatures are listed to fall below 40 or daytime temperatures above 80 degrees. Reptiles come with a 3 day health guarantee after arrival and Amphibians, Tarantulas & Scorpions are a live arrival only guarantee. When they are not captive bred we make best efforts to notate in the option selectoin that they are farm raised (FR) and/or field collected (FC) species but are not responsible for any error in notation. IMPORTANT! Failure to read the terms and conditions of purchase from Big Apple Herp, whether intentional or accidental, will in no way be a reason that they are altered or void.īig Apple Pet Supply makes every attempt to sell reptiles, frogs, tarantulas & scorpions that are captive bred. Frozen feeders orders cannot be cancelled once processed.Live feeders and frozen feeders always have separate shipping charges.Flat rate shipping price includes special box, 15-20 lbs of dry ice, insulator blankets and FedEx freight.Frozen feeders ship from our feeder facility in the mid-east United States via FedEx.Live feeder orders cannot be canceled once processed.įrozen feeder orders placed Monday through Thursday will ship the following Monday.įrozen feeder orders placed Friday through Sunday will ship Monday of the week after the next.Live animals and live feeders always have separate shipping charges.
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